Big news if you have ever been reliant on Nintendo customer support in the United States as Nintendo of America has revealed its outsourcing its customer support services. Support was previously handled by experienced contractors who had worked at the company for years and followed a “rigorous structure for training and maintaining customer support services.” Around 200 workers are expected to lose their jobs with some staying on temporarily to help train their replacements. The company is now outsourcing the work to workers in South America, primarily Brazil but also other countries such as Argentina and Nicaragua with IGN stating that there are concerns among current employees that customer support quality will suffer long-term. You can read the full in-depth article here
